Strategic design and communications professional with a master’s degree in Nonprofit Management and post-master’s certificate in Organizational Development from The New School. Seeking opportunities to leverage creative skills in human-centered design, community engagement, and change management.

Work Experience

The Design Gym
Manager of Strategy and Culture Change | August 2019 – Present
Associate of Culture and Training Strategy | March 2018 – August 2019
Independent Consultant | October 2017 – February 2018
Managing consulting projects and programs for clients such as HP, Netflix, Cisco, Kellogg’s, TED, New York Life, Facebook, Instagram, and dozens of others; leading engaging learning experiences, virtually and in person, and developing curriculum on human-centered design, facilitation, agile business transformation, OKRs, and creative leadership; planning and facilitating design thinking workshops and design sprints; conducting and analyzing research to develop insights that inform strategy and decision-making; codifying repeatable yet flexible structures to unlock efficiencies and alignment across projects; operationalizing a structured hiring process in Greenhouse and developing the onboarding experience
Business Innovation Factory
Patient Experience Lab Intern | July 2017 – September 2017
Supporting an experience design project for UCLA (field interviews and observations, data synthesis, client deliverables, and development of an Adoption Guidebook); documenting and sharing the story of Patient Experience Lab (PXL) work; co-designing and facilitating PXL engagements at the BIF 2017 Summit
Various Clients
Organizational Consultant | December 2016 – June 2017
Engaging with clients on various initiatives ranging from culture and values assessments (The New School’s Human Resource Department; NYC GreenThumb) to evaluation metrics and scorecard development (Consortium for Self-Help Approach Promoters); designing data collection plans and tools; conducting research (interviews, focus groups, observation, literature reviews); analyzing data to identify themes; developing and administering surveys; delivering final reports of findings and recommendation
The New School
Graduate Teaching and Research Assistant | March 2016 – June 2017
Conducting research on philanthropy, social movements, and community engaged scholarship with professor Erica Kohl-Arenas; developing materials and facilitating lab sessions for the fall 2016 Economics for Management and Public Policy course
Community Resource Exchange
Innovation Design Intern | May 2016 – August 2016
Helping to build out CRE’s Innovation Consulting practice by assisting with program design and curriculum development; co-facilitating Innovation Labs; further developing the practice’s innovation tools and methodology; and contributing to an audience outreach and engagement plan for a client
DESIS Lab at Parsons School for Design
Graduate Student Intern | January 2016 – July 2016
Utilizing a service design methodology to integrate financial empowerment within the NYCitizenship program; conducting design research; ideating and developing content; prototyping and refining ideas; launching and evaluating a program pilot within New York City’s public library systems
Pillsbury House + Theatre
Communications Manager | June 2014 – July 2015
Strategizing a comprehensive marketing and communications plan; designing print and digital marketing collateral; writing content for various audiences; press outreach; budget management; social media marketing; innovating and implementing new outreach, evaluation, and engagement methods
Pillsbury United Communities
Communications Coordinator | September 2013 – June 2014
Designing outreach materials for diverse audiences; strengthening Pillsbury United Community’s visual identity across programs; web site updates; social media marketing
Pillsbury House + Theatre
Marketing Associate | February 2011 – September 2013
Brainstorming creative approaches to marketing; rebranding Pillsbury House + Theatre; designing print and digital materials; maintaining PHT’s online presence (web site edits and social media posts); Arts on Chicago brand and web site design
Student Center of Activities, St. Catherine University
Graphic Artist | July 2009 – May 2010
Designing unique and eye-catching publicity for the Activities Team and school clubs; creating logos for student organizations

Freelance

See client list »

Internships

Patient Experience Lab Intern, Business Innovation Factory (2017)
Service Design Intern, Design for Financial Empowerment: Citizenship Project (2016)
Innovation Design Intern, Community Resource Exchange (2016)
Communications Intern, Minnesota Fringe Festival (2009)
Marketing Intern, Theatre de la Jeune Lune (2008)

Education

Milano School of International Affairs, Management, and Urban Policy
The New School, New York, New York
Master of Science in Nonprofit Management with a focus in Transdisciplinary Design
Post-Masters Certificate in Organizational Development
GPA: 4.0, Outstanding Nonprofit Management Student Award
Thesis: Beyond the Lab: Case Studies on Instilling Innovation into Nonprofit Arts Organizational Culture

St. Catherine University, St. Paul, Minnesota
Bachelor of Arts in Theatre-Business and French
GPA: 3.987, Outstanding Senior Honors Project Award and St. Thomas More Award in recognition of leadership and service to St. Catherine University

Study Abroad: India (summer 2008) and France (summer 2007)

Additional Trainings:
Visuals for Change Graphic Facilitation workshop (2017)
AIGA’s Facilitation: By Design (2014)

Computer Skills

  • Adobe Creative Cloud (InDesign, Photoshop, Illustrator, Dreamweaver, Acrobat)
  • HTML and CSS
  • Web site design and management (WordPress, Squarespace, Weebly)
  • Custom HTML emails (ConstantContact, Mail Chimp, Vertical Response, etc.)
  • Microsoft Office Programs (Word, Excel, PowerPoint, Publisher, Outlook, OneNote)

Volunteer Activities

  • Ski For Light of the Black Hills, (adaptive skiing guide and volunteer, 2006 – present)
  • Black Hills Playhouse Alumni Association (mailings, web site updates, event planning, 2010 – 2018)
  • St. Catherine University Alumnae Reunion (event planning, 2014 – 2015)

Awards

  • Outstanding Nonprofit Management Student Award
  • Outstanding Senior Honors Project Award
  • St. Thomas More Award in recognition of leadership and service to St. Catherine University
  • Recipient of the Girl Scout Gold Award, the highest award in Girl Scouting